Terms of service

Last updated 4 November 2026

These terms apply when you use NEXUS FLOW ("the service", "we", "us"). By creating an account or using the service you agree to them. If you use the service for a business, you confirm you can accept these terms on its behalf.

1. What the service does

NEXUS FLOW helps you manage clients, create and share invoices, record payments and expenses, and view summaries of your finances. It is a record-keeping and invoicing tool. It does not hold your money, and clients do not pay you through it. You record the payments you receive.

2. Your account

• Give accurate information and keep your password private. You are responsible for activity under your account.
• Tell us promptly if you think someone else has accessed your account.
• You must be able to form a binding contract where you live.

3. Your content and responsibilities

You own the information you enter, including client details, invoices and expenses. You give us permission to store and process it so that we can run the service for you.

You are responsible for the accuracy of your invoices and records, for having the right to share your clients' details with us, and for meeting your own tax, accounting and legal obligations. NEXUS FLOW does not provide tax, accounting or legal advice, and its calculations are not a substitute for professional advice.

4. Acceptable use

Do not use the service to break the law, send fraudulent or misleading invoices, harass anyone, send spam, try to access other people's data, interfere with the service, or attempt to bypass plan limits or security measures. We may suspend accounts that do.

5. Plans, billing and renewals

• The Free plan costs nothing. Paid plans are billed for the period you choose (monthly or yearly) and are paid in advance through Paystack.
• Prices and plan limits are shown on our pricing page and in the app. We may change them for future billing periods and will not change what you have already paid for.
• A paid plan does not renew automatically. When it ends, your account returns to the Free plan limits. Your data is kept, and you can renew at any time.
• Fees are not refundable once a billing period has started, unless the law requires otherwise.

6. Availability

We work to keep the service running but do not promise it will always be available or error-free. We may change or remove features, and we will try to give notice of major changes. Keep your own copies of important records, for example by downloading invoice PDFs.

7. Ending your account

You can stop using the service at any time and can ask us to delete your account by contacting us at the contact details on our website. We may suspend or end accounts that break these terms or put the service or other users at risk.

8. Liability

The service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost business, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

9. Changes to these terms

We may update these terms. If a change is significant we will tell you in the app or by email. Continuing to use the service after a change means you accept it.

10. Governing law

These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction over disputes, unless the law of your country requires otherwise.

11. Contact

Questions about these terms: the contact details on our website. See also our privacy policy.